Frequently Asked
Questions at fb003

You must be at least 21 years old to register and play at fb003. This is a strict requirement under Philippine gaming regulations as overseen by PAGCOR. During registration, you will be required to provide your date of birth, and identity verification will confirm your age. Any account found to belong to a player under 21 will be immediately suspended and all funds returned. Gambling is addictive. Know when to stop.

No. fb003 strictly enforces a one account per player policy. Creating multiple accounts — whether using different email addresses, phone numbers, or payment methods — is a violation of fb003's Terms & Conditions and may result in permanent suspension of all associated accounts and forfeiture of any balances. If you've forgotten your login details, use the password reset function or contact support.

KYC (Know Your Customer) verification is required before your first withdrawal. To complete it, log in to your fb003 account, go to Account Settings > Verification, and upload clear photos of:

• A valid Philippine government-issued ID (PhilSys, passport, driver's license, SSS, UMID, or voter's ID)
• A selfie holding your ID
• Proof of address (utility bill or bank statement dated within 3 months)

Verification is typically completed within 24 hours. You'll receive an email confirmation once approved.

On the fb003 login page, click "Forgot Password?" and enter the email address linked to your account. You'll receive a password reset link within a few minutes. Click the link, enter your new password, and you're good to go. If you don't receive the email, check your spam folder or contact fb003 support via live chat.

fb003 supports the most popular Philippine payment channels:

• E-wallets: GCash, PayMaya / Maya
• Bank Transfer: BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
• Debit Card

All transactions are processed in Philippine Peso (₱). fb003 does not accept credit cards for gambling deposits, in line with current Philippine regulations.

GCash deposits to fb003 are typically instant — your balance should update within seconds of completing the transaction. If your deposit hasn't reflected after 10 minutes, take a screenshot of your GCash transaction confirmation and contact fb003 support via live chat with the reference number. Our team will resolve it promptly.

Minimum and maximum deposit limits vary by payment method. As a general guide:

• GCash / Maya: Minimum ₱100 — Maximum ₱50,000 per transaction
• Bank Transfer: Minimum ₱500 — Maximum ₱200,000 per transaction
• Debit Card: Minimum ₱200 — Maximum ₱50,000 per transaction

Daily and monthly limits may also apply depending on your account verification level. Check your fb003 account's Cashier section for your current limits.

Withdrawal processing times at fb003 depend on your chosen method:

• GCash / Maya: Usually within 1–4 hours after approval
• Bank Transfer: 1–3 business days depending on the bank
• Debit Card: 2–5 business days

All withdrawals require a completed KYC verification. Withdrawals requested on weekends or Philippine public holidays may take slightly longer to process.

Common reasons for a rejected withdrawal include: incomplete KYC verification, unmet bonus wagering requirements, a mismatch between your account name and payment account name, or a pending security review. fb003 will notify you by email with the specific reason. If you believe the rejection was an error, contact our support team via live chat and we'll investigate right away.

The fb003 welcome bonus is automatically credited to your account after your first qualifying deposit. Simply register, complete KYC verification, make your first deposit of at least the minimum qualifying amount, and the bonus will appear in your account balance. Make sure to read the current bonus terms in the Promotions section of your fb003 account, as qualifying amounts and bonus percentages may change.

Wagering requirements (also called playthrough requirements) specify how many times you need to wager your bonus amount before you can withdraw it as real cash. For example, if you receive a ₱1,000 bonus with a 30x wagering requirement, you need to place a total of ₱30,000 in bets before the bonus converts to withdrawable cash. Not all games contribute equally — slots typically contribute 100%, while table games may contribute less. Check the specific bonus terms for full details.

No. Bonus funds cannot be withdrawn until the full wagering requirement has been met. If you request a withdrawal before completing the wagering requirements, the bonus and any winnings derived from it will be forfeited. Your real-money balance (funds you deposited yourself, not bonus funds) can generally be withdrawn at any time, subject to standard verification requirements.

Log in to your fb003 account and visit the Promotions section. Each active promotion will show its eligibility criteria, qualifying games, minimum deposit, wagering requirements, and expiry date. Some promotions are targeted — meaning they're sent to specific players via email or in-app notification. If you received a promo code, enter it in the designated field during deposit to activate the offer.

fb003 offers a wide range of games for Filipino players, including:

• Slots — hundreds of titles from leading providers, including jackpot slots
• Bingo — multiple bingo rooms with different ticket prices and prize pools
• Live Casino — live dealer baccarat, roulette, blackjack, and more
• Specialty Games — including Super Fruit Machine and Rooster Rumble

New games are added regularly. Check the fb003 lobby for the latest additions.

Yes. fb003 is fully optimized for mobile browsers on both Android and iOS devices. You can access the full game library, make deposits and withdrawals, claim bonuses, and contact support — all from your smartphone or tablet. Simply open fb003.app in your mobile browser. No app download is required, though a dedicated app may be available — check the fb003 homepage for the latest information.

Yes. All games at fb003 use certified Random Number Generator (RNG) technology, which ensures that every spin, card draw, and dice roll is completely random and independent of previous results. fb003's games are sourced from reputable, internationally licensed game providers whose RNG systems are regularly audited by independent testing laboratories. The platform operates under PAGCOR's regulatory framework, which includes fairness standards.

First, try refreshing your browser or closing and reopening the game. If the issue persists, clear your browser cache and try again. If a bet was placed before the crash, don't worry — fb003's system logs all game rounds. Any unsettled bets will be resolved automatically based on the game server's records. If you believe a bet was lost due to a technical error, contact fb003 support via live chat with the game name, approximate time, and bet amount.

Log in to your fb003 account, go to Account Settings > Responsible Gaming, and select the type of limit you want to set (deposit limit, loss limit, or session time limit). Enter your preferred amount or duration and confirm. Limits that reduce your current allowance take effect immediately. Increases require a 24-hour cooling-off period. You can also contact fb003 support via live chat to set limits on your behalf.

Self-exclusion is a tool that allows you to voluntarily suspend your fb003 account for a set period — minimum 6 months — or permanently. During self-exclusion, you cannot log in, deposit, or play. To request self-exclusion, go to Account Settings > Responsible Gaming > Self-Exclusion, or contact our support team directly via live chat. Self-exclusion requests are processed immediately. Gambling is addictive. Know when to stop. If you need additional support, visit the Responsible Gaming page.

fb003 operates under Philippine gaming regulations and is subject to oversight by PAGCOR (Philippine Amusement and Gaming Corporation), the government body responsible for licensing and regulating online gaming in the Philippines. fb003 complies with PAGCOR's responsible gaming standards, anti-money laundering requirements, and player protection guidelines. Only players aged 21 and above are permitted to play.

If you feel that gambling is negatively affecting your life, please reach out for help. fb003's responsible gaming support team is available 24/7 via live chat. You can also contact:

• PAGCOR Responsible Gaming — the Philippine regulator's player support program
• National Center for Mental Health (NCMH) — 24/7 crisis hotline in Mandaluyong City
• In Touch Community Services — confidential counseling in Manila

Visit our Responsible Gaming page for full details and resources. Gambling is addictive. Know when to stop.

fb003 offers 24/7 customer support via live chat directly on the platform — this is the fastest way to get help. You can also reach us by email at [email protected]. Our average response time for live chat is under 5 minutes. For responsible gaming requests, use [email protected] for dedicated, confidential support.

Accounts can be temporarily locked after multiple failed login attempts, a security flag, or a pending verification review. If your account is locked, contact fb003 support via live chat (you don't need to be logged in to access the chat widget). Provide your registered email address and our team will verify your identity and restore access as quickly as possible, usually within the hour.

Try these steps in order:

• Refresh the page (Ctrl+R or pull-to-refresh on mobile)
• Clear your browser cache and cookies, then reload
• Try a different browser (Chrome, Firefox, or Safari)
• Check your internet connection — switch between Wi-Fi and mobile data to test
• Disable any VPN or ad-blocker that might be interfering

If the issue persists, contact fb003 support with your device type, browser version, and a description of the problem. We'll investigate and get it sorted.

Log in to your fb003 account and go to Account Settings > Personal Details. You can update your contact number, address, and communication preferences directly. For changes to your registered name, date of birth, or email address, you'll need to contact fb003 support and provide supporting documentation, as these are identity-verified fields that cannot be changed unilaterally for security reasons.